Quality system

Mission

 

The mission of the Tarragona Port Authority is the rendering of the services to the vessel, cargo, and passengers linked to the call at the Port of Tarragona. The management of the port public domain. The rendering of coordination services and control of the operations related to port services. The coordination and control of the commercial activities and services directly related to port activity.

The Tarragona Port Authority carries out its mission with a firm commitment to the quality of its management, the undertaking of an environmentally-respectful activity and in line with criteria of sustainability, contributing to the economic and social development of its surroundings and promoting modernisation and the adaptation of its infrastructures and services to the needs and requirements identified by its interest groups.

Its commitments are:

To ensure that infrastructures adapted to the needs of our clients are available to them, and are at all times in line with the criteria of reducing environmental impact to a minimum, allowing them to carry out their activities at the Port of Tarragona.

To foster the continued improvement of the services provided at the Port of Tarragona.

To foster the implementation of technological management platforms within the port community in order to expedite the administration processes.

To maintain the current legal regulations updated in order to ensure the fulfilment of legal requirements.

To carry out the continued improvement of the processes in order to attain the satisfaction of those interest groups identified and to review these processes periodically.

To publicise the quality assurance and environmental policies and their aims to persons within the company and to society as a whole.

To report to interested parties in line with transparency criteria.

Vision

 

The Port Authority focuses on growth by basing its efforts on:

     Being recognised as an economic driving force in the areas of Tarragona, Catalonia and the Ebro Valley.

   Consolidating its international projection as a major port in southern Europe.

     Promoting traffic diversification.

     Consolidating the Tarragona Cruise Port brand among target operators.

     Providing the Port of Tarragona with an intermodal terminal.

Values

 

      Experience and knowledge of the port sector

      Commitment to the optimisation of quality services

      Trustworthiness, honesty and dignity

      Leadership and reference

      Transparency and accessibility to information

      Focus on satisfying the requirements of interested parties

      Corporate social responsibility

      Technological innovation and management

      Respect for the environment and a contribution to sustainability

      Commitment to the social environment

Tarragona Port Authority’s Quality Management System (QMS)

The Port Authority has implemented a Quality Management System (QMS) aimed at managing the processes and the resources needed to contribute value to its activities and to increase customer satisfaction, both internal and the external ones (Port Community, end customers, etc.), by applying the system effectively, with the goal of continuous improvement and ensuring conformity with customers’ requirements as well as applicable legal and regulatory requirements. Various certifications attest to the effectiveness of the QMS, both those obtained by the Port Authority (ISO, Service reference standards) and those obtained by the Port of Tarragona’s various maritime terminals based on Service quality reference standards for various kinds of traffic and for Port Services in accordance with Service quality reference standards that are applicable, approved by the TAP’s Board of Directors.

 

 

​​ Certifications

 

 

ISO 9001:2015 certification

ISO 9001 promotes a system focused on management by processes, which develops, implements and improves the effectiveness of a quality management system based on the cycle of continuous improvement: Plan Do, Check and Act.

The focus on processes involves the systematic administrative definition of the processes and their interactions, with the objective of reaching the results anticipated in accordance with the quality policy and strategic management of the TPA.

On April 9th 2013, the Tarragona Port Authority obtained the UNE-EN ISO 9001 Certification issued by AENOR, and On 25 May 2018 the certification was renewed in accordance with the new ISO 9001:2015 Standard. 

SCOPE

Integral management of Port Authority operative, technical and administrative processes for the rendering of services to stakeholders, including the coordination and control of the commercial activities and services directly related to port activity.
 

 

This certification is an international recognition by the IQnet association (International Certification Network) which brings together the leading certification authorities in the major countries of the world and guarantees a wide recognition and appreciation by the Port of Tarragona’s client companies and users. By obtaining this certification, the Port Authority demonstrates to society and to companies that it has a work system that is consistent, reliable, in accordance with the applicable regulations and that meets the requirements of its customers, and that it is capable of adapting to those determined by new customers wishing to work with the Port of Tarragona.

 

Quality of service certifications

The aim of the quality of service certifications at the TPA is none other than the recognition of the quality provided by the Port Authority, providing customers and society in general with an image of professionalism, transparency and safety, in line with the quality standards agreed upon at a national level, in the development and possible certification of other management systems. These certifications are based on Service Quality Reference Standards approved by the Board of Directors of the APT and ratified by the State Ports Body.

The TPA has the following Service Quality certifications:

 

Would you like to see other Port of Tarragona certifications?

Environmental certifications

The Tarragona Port Authority has other environmental certifications.
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Information Security Management System certification

The Tarragona Port Authority has the Information Security Management System certification.
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Quality Management System body

The Reference Standard Monitoring Committee

 

The Reference Standard Monitoring Committee is the body that oversees compliance with the evidence, indicators and records arising from the application of specific quality reference standards for Port traffic and services in the period between certifications or in the phase prior to obtaining these quality certifications for the first time.

It is made up of:

   Interlocutors authorised in quality matters appointed by the respective companies, in accordance with that envisaged in the respective Reference Standards.

    Representatives of the Port Authority, of the managements/departments involved in the reference standards.

 

Publication of quality initiatives

At the Port Authority we publicise the quality initiatives of the companies of the Port Community, and to this end we publish the certificates on your digital card, which you can find in the Port Community’s Directory Of Companies of the Port Community, on our website.

In this section you can also download the form you need to publish the details about your company in our Port Community’s directory of companies.

+ info

 

 

 

Social Media

Markets and conferences

Thursday 21 November 2019
Friday 22 November 2019
00:00 - 00:00
III Hub Day
El Teatret

Wednesday 27 November 2019
Wednesday 27 November 2019
09:00 - 14:00
Rail Day
Sala d'actes de l'Autoritat Portuària de Tarragona

    Quality system

     plan.qualitat@porttarragona.cat

     + 34 977 259 400 | Ext. 1273

 

 

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