Tarragona Port Authority’s Quality Management System (QMS)
The Port Authority has implemented a Quality Management System (QMS) aimed at managing the processes and the resources needed to contribute value to its activities and to increase customer satisfaction, both internal and the external ones (Port Community, end customers, etc.), by applying the system effectively, with the goal of continuous improvement and ensuring conformity with customers’ requirements as well as applicable legal and regulatory requirements. Various certifications attest to the effectiveness of the QMS, both those obtained by the Port Authority (ISO, Service reference standards) and those obtained by the Port of Tarragona’s various maritime terminals based on Service quality reference standards for various kinds of traffic and for Port Services in accordance with Service quality reference standards that are applicable, approved by the TAP’s Board of Directors.
ISO 9001:2008 certification
ISO 9001 promotes a system focused on management by processes, which develops, implements and improves the effectiveness of a quality management system based on the cycle of continuous improvement: Plan Do, Check and Act.
On April 9th 2013, the Tarragona Port Authority obtained the UNE-EN ISO 9001 Certification issued by AENOR, which was renewed in 2016.
The provision of services to the vessel, the goods and the passengers associated with the stopover in the Port of Tarragona.
Management of the Port’s Public Domain.
The provision of services for coordinating and controlling the operations associated with the Port services.
Coordinating and controlling the activities and commercial services directly related to Port activity.
In total this certification covers, apart from the 6 procedures required by the standard, more than 80 general or specific procedures. This certification is an international recognition by the IQnet association (International Certification Network) which brings together the leading certification authorities in the major countries of the world and guarantees a wide recognition and appreciation by the Port of Tarragona’s client companies and users. By obtaining this certification, the Port Authority demonstrates to society and to companies that it has a work system that is consistent, reliable, in accordance with the applicable regulations and that meets the requirements of its customers, and that it is capable of adapting to those determined by new customers wishing to work with the Port of Tarragona.
Quality of service certifications
The aim of the quality of service certifications at the TPA is none other than the recognition of the quality provided by the Port Authority, providing customers and society in general with an image of professionalism, transparency and safety, in line with the quality standards agreed upon at a national level, in the development and possible certification of other management systems. These certifications are based on Service Quality Reference Standards approved by the Board of Directors of the APT and ratified by the State Ports Body.
The TPA has the following Service Quality certifications:
Would you like to see other Port of Tarragona certifications?
Information Security Management System certification
Quality Management System body
Publication of quality initiatives
In this section you can also download the form you need to publish the details about your company in our Port Community’s directory of companies.