Customer Service (SAC)
Most companies, public or private, make a major effort to conveniently attend to their clients, users and closest social sectors though their Customer Service.
In order to attend to you even better, the Port of Tarragona created its Customer Service (SAC) some time ago, with a clear vocation: to provide comprehensive information and response in all matters related to the Port Community, a large group comprised of different stakeholders: administrations, licensed and/or authorised companies that operate in the Port, agents and personnel engaged in port services (loading, unloading, towing, mooring, pilotage, auxiliary tasks, etc.).
TPA phone list
Contact the receptionist of the APT and then indicate which extension you require.
Reception (+34) 977 259 400
Presidency and Public Relations
Ext. 1313
Ext. 1314
Fax. 977 225 499
This email address is being protected from spambots. You need JavaScript enabled to view it.
General Manager
Ext. 1316
Fax. 977 225 499
This email address is being protected from spambots. You need JavaScript enabled to view it.
Secretariat and Legal Services
Secretaria General
Ext. 1306
This email address is being protected from spambots. You need JavaScript enabled to view it.
Legal Services
Ext. 1305
This email address is being protected from spambots. You need JavaScript enabled to view it.
Contractating and purchasing
Ext. 1302 - 1310 - 1311
This email address is being protected from spambots. You need JavaScript enabled to view it.
Communication and Image
Communication and Image
Ext. 1105
This email address is being protected from spambots. You need JavaScript enabled to view it.
This email address is being protected from spambots. You need JavaScript enabled to view it.
Linguistic service
Ext. 1112
This email address is being protected from spambots. You need JavaScript enabled to view it.
Corporate Development and Sustainability
Corporate Development
Ext. 1315
Sustainability
Ext. 1224
This email address is being protected from spambots. You need JavaScript enabled to view it.
Safety
Ext. 1326
Ext. 1330
Ext. 1131
This email address is being protected from spambots. You need JavaScript enabled to view it.
Strategy, Quality and Innovation
Strategy
Ext. 1273
Fax. 977 241 372
This email address is being protected from spambots. You need JavaScript enabled to view it.
Quality Planification
Ext. 1273
This email address is being protected from spambots. You need JavaScript enabled to view it.
Studies & Innovation
Ext. 1210
This email address is being protected from spambots. You need JavaScript enabled to view it.
Statistics & Analytic
Ext. 1277
This email address is being protected from spambots. You need JavaScript enabled to view it.
Urban Planning Coordination
Ext. 1214
Port Planning
Ext. 1338
This email address is being protected from spambots. You need JavaScript enabled to view it.
Infrastructures
Infrastructures
Ext. 1238
This email address is being protected from spambots. You need JavaScript enabled to view it.
Planificació d'Inversions
Ext. 1232
This email address is being protected from spambots. You need JavaScript enabled to view it.
Surveillance Work
Ext. 1240
Lighthouses and beacons
Ext. 2201
Fax. 977 225 729
This email address is being protected from spambots. You need JavaScript enabled to view it.
Vehicles fleet
Ext. 1001
Topography and surveying
Ext. 1233
This email address is being protected from spambots. You need JavaScript enabled to view it.
Public Domain and Security
Public Domain
Ext. 1128
This email address is being protected from spambots. You need JavaScript enabled to view it.
Safety
Ext. 1131
This email address is being protected from spambots. You need JavaScript enabled to view it.
Security
Ext.9301
This email address is being protected from spambots. You need JavaScript enabled to view it.
Movable Bridge
Ext. 1191
Tel. 977 233 663
Port Operations
Operations
Ext. 1262
Fax. 977 219 638
This email address is being protected from spambots. You need JavaScript enabled to view it.
Esplanade Security
Ext. 9401
Bascules
Tel. 977 224 095
Port Control - CCP Port Control Center
Tel. 977 895 978
Ext. 1028
This email address is being protected from spambots. You need JavaScript enabled to view it. and This email address is being protected from spambots. You need JavaScript enabled to view it.
Administration and Finance
Billing
Ext. 1213
Ext. 1220
This email address is being protected from spambots. You need JavaScript enabled to view it.
Finance and suppliers
Ext. 1205
This email address is being protected from spambots. You need JavaScript enabled to view it.
Business and Commercial Development
Commercial Development
Ext. 1319
This email address is being protected from spambots. You need JavaScript enabled to view it.
Tarragona Cruise Port Costa Daurada
Ext. 1307
This email address is being protected from spambots. You need JavaScript enabled to view it.
Information Systems
Ext 1290
This email address is being protected from spambots. You need JavaScript enabled to view it.
Organisation and Human Resources
Human resources
Ext. 1118
This email address is being protected from spambots. You need JavaScript enabled to view it.
Traning & work with us
Ext. 1121
Labor Risks Prevention
Ext. 1117
Internal Communication
Ext. 1123
Port City and Customer Services (Museum, Archive and Teatret)
Tel. 977 259 462
Ext. 1125
This email address is being protected from spambots. You need JavaScript enabled to view it.
Port Museum
Ext. 4421
This email address is being protected from spambots. You need JavaScript enabled to view it.
Port Archive
Ext. 5001
This email address is being protected from spambots. You need JavaScript enabled to view it.
Teatret del Serrallo
Ext. 1109
This email address is being protected from spambots. You need JavaScript enabled to view it.
Frequently Asked Questions
WORKING IN THE PORT OF TARRAGONA
Do you want to work with us?
The Port of Tarragona’s website brings together the various public announcements, job opportunities and vacancies for the Port community in the ‘Work with us’ section. If there is no vacancy available that fits your profile at the time of your consultation, you can use the application to send your CV to apply for a job with the Port authority.
+ info
Work with us
There are several job opportunities related to the Port Authority and the Port of Tarragona and its community
DIRECTORY OF COMPANIES
Who we work with?
We have a registry of companies available, where you can find the contact information for the various companies working in the Port of Tarragona, arranged according to their activity: shipping agents, stevedores/dockers, forwarding agents, etc.
REGULAR SHIPPING LINES
Which regular lines do we have?
The Port of Tarragona is working hard to expand the connections on an international scale. More than fifty countries and dozens of shipping lines around the world make up the scheduled lines offered at this Port.
TARIFFS AND CHARGES
Where can you consult the current tariffs and charges?
There are several procedures, operations and services involving the clearance, payment and/or charging of certain amounts.
PLEASURE CRAFT
Where can pleasure craft be moored?
There are two places designed for mooring pleasure craft. If the vessel has a length of no more than 12 metres, your mooring point is the Nàutic Tarragona marina. On the other hand, if the craft exceeds 12 metres in length, the mooring facilities are located at Port Tarraco.
Where can you carry out administrative procedures of these crafts?
The Harbourmaster is the body which carries out the administrative functions of vessel registration, and the issuing and renewing of qualifications, certificates and cards authorising professionals to work in the Merchant Navy, in addition to many other functions related to the Merchant Navy or fishing boats.
ACCESSING OR VISITING THE PORT
How can you access to the Port zone?
The Port’s access points are restricted with security control points. It is therefore necessary to obtain the relevant accreditation for entering the Port zone. These permissions are managed by the Accreditation Centre, which issues and authorises access to the Port zone. Contact phone: 977 23 04 56.
If you are carriers that load or unload goods with a marine origin or destination, you must consult the SIP regulations, or you can contact the centre via This email address is being protected from spambots. You need JavaScript enabled to view it.. If you are not, but you are staff members working for companies with a work centre in the Port zone; supply companies and auxiliary companies of Port activity; companies that transport consumables, supplies, etc. for use and consumption in the Port zone; or public bodies and institutions with competences in the Port, you must either consult the SAP accreditation regulations or contact the centre via This email address is being protected from spambots. You need JavaScript enabled to view it.
Are you members of a cultural institution, association or teaching centre, and would you like to arrange a recreational or cultural visit in our Port?
Cultural institutions, associations or teaching centres can arrange an educational visit through the Port of Tarragona Museum. The Museum's Education Service is in charge of providing information about the different aspects in the daily activity of a commercial, recreational and fishing port like that of Tarragona. Visitors can also enjoy a visit in a motor launch to the Port of Tarragona harbour, in addition to other programmed leisure and/or public family activities, which can be consulted in the cultural agenda of the Moll de Costa (cultural Port's brand). These can all be arranged either via This email address is being protected from spambots. You need JavaScript enabled to view it. or by telephoning + 34 977 259 400 on Extensions 4422 and 4411.
Are you master's degree and/or higher education students and would like to arrange a technical visit to the facilities of the Port of Tarragona?
Please contact the Customer Service of the Port of Tarragona, and we will be pleased to be able to arrange this visit if you satisfy the conditions stipulated for exceptional visits.
+ info
Contact the SAC / Customer Service
Please fill in the digital form, and you will be contacted as soon as possible.
TRAVEL
How do you process an invitation letter to travel abroad?
These permits and procedures are handled by the National Police force. For this procedure in particular, you should consult the Tarragona Offices of the Provincial Police Station (Dependencias de la Comisaría Provincial de Tarragona) which are in Passeig del Gremi de Marejants (Moll de Costa), Dock Shed No.3. Get more information at (+34) 977 248 609.
+ info
Delegació del Govern d'Estrangeria (Government Office of Foreign Affairs)
For further information and other procedures, please consult this website
How can I get vaccination shots for visiting foreign countries?
All the information relating to vaccination for certain international travel destinations is handled by the Ministry of Health; specifically Health Abroad. Its offices in Tarragona are in Plaça Imperial Tarraco, No. 4, 3rd floor. The telephone numbers for advance appointments are: 977 999 080 and 977 084 088.
Where should you go if you have to travel with pets from the Port of Tarragona?
Transport of pets is governed by health rules in order to ensure their health and that of people. The Ministry of Agriculture, Fisheries, Food and the Environment establishes animal health legislation. If your pet is within the accepted parameters, and you have to travel from the Port of Tarragona, you can obtain the authorisation to do so by consulting the Instal·lacions Frontereres de Control Sanitari de Mercaderies - IFCSM (Border Facilities for Health Control of Goods), which you will find in the PIF (BIP) building, located on the Moll d'Andalusia dock of the Port of Tarragona. You can consult them in person or by telephone (+34) on: 977 999 014, 977 999 015 and 977 999 016. You also can send an e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it..
OTHER ADMINISTRATIVE PROCEDURES
How can I consult the Port Police?
You should consult the Support Office of the Port Police, located near of Reus dock access.You can do so by sending an e-mail message to This email address is being protected from spambots. You need JavaScript enabled to view it.; by telephoning on 977259450, or by going in person to the Oficina de Suport (Support Office), located in Trafalgar Street, (no number), Tarragona.
+ info
Port Security
The Port Police are responsible for matters of security and Port-City relations
