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Customer Service (SAC)

Most companies, public or private, make a major effort to conveniently  attend to their clients, users and closest social sectors though their Customer Service.

In order to attend to you even better, the Port of Tarragona created its Customer Service (SAC) some time  ago, with a clear vocation: to provide comprehensive information and response in all matters related to the Port Community, a large group comprised of different stakeholders: administrations, licensed and/or authorised companies that operate in the Port, agents and personnel engaged in port services (loading, unloading, towing, mooring, pilotage, auxiliary tasks, etc.).

 

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CONTACT THE CUSTOMER ATTENTION SERVICE

- ResponsIble body: THE TARRAGONA PORT AUTHORITYPORTUARIA DE TARRAGONA

- Purpose: Data collection to attend to queries.

- Legitimation: Consent from the interested party.

- Recipients: No data cession is anticipated, unless where legally established.

- Rights:To access, rectify and eliminate the data, and other rights identified in the section   +Info addition RGPD

- Additional information: You may consult additional, detailed information on data protection on our website: www.porttarragona.cat

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 TPA phone list

 

Contact the receptionist of the APT and then indicate which extension you require.

Reception (+34) 977 259 400

 

Presidency and Public Relations

Ext. 1313

Ext. 1314

Fax. 977 225 499

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General Manager

Ext. 1316

Fax. 977 225 499

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Secretariat and Legal Services

Secretaria General

Ext. 1306

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Legal Services

Ext. 1305

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Contractating and purchasing 

Ext. 1302 - 1310 - 1311

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Communication and Image

        

Communication and Image

Ext. 1105

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 Linguistic service

Ext. 1112

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Corporate Development and Sustainability

Corporate Development

Ext. 1315

Sustainability

Ext. 1224

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Safety

Ext. 1326

Ext. 1330

Ext. 1131

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Strategy, Quality and Innovation

Strategy

Ext. 1273

Fax. 977 241 372

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Quality Planification

Ext. 1273

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Studies & Innovation

Ext. 1210

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Statistics & Analytic

Ext. 1277

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Urban Planning Coordination

Ext. 1214

Port Planning

Ext. 1338

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Infrastructures

Infrastructures

Ext. 1238

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Planificació d'Inversions

Ext. 1232

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Surveillance Work

Ext. 1240

Lighthouses and beacons

Ext. 2201

Fax. 977 225 729

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Vehicles fleet

Ext. 1001

Topography and surveying

Ext. 1233

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Public Domain and Security

Public Domain

Ext. 1128

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Safety

Ext. 1131

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Security

Ext.9301

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Movable Bridge

Ext. 1191

Tel. 977 233 663

Port Operations

Operations

Ext. 1262

Fax. 977 219 638

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Esplanade Security 

Ext. 9401

Bascules

Tel. 977 224 095

Port Control

Tel. 977 527 934

Ext. 1028

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Administration and Finance

 Billing

Ext. 1213

Ext. 1220

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Finance and suppliers

Ext. 1205

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Business and Commercial Development

Commercial Development

Ext. 1319

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Tarragona Cruise Port Costa Daurada

Ext. 1307

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Information Systems

Ext 1290

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Organisation and Human Resources

Human resources

Ext. 1118

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Traning & work with us

Ext. 1121

Labor Risks Prevention

Ext. 1117

Internal Communication

Ext. 1123

Port City and Customer Services (Museum, Archive and Teatret)

Tel. 977 259 462

Ext. 1125

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Port Museum

Ext. 4421

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Port Archive

Ext. 5001

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Teatret del Serrallo

Ext. 1109

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 Frequently Asked Questions

 

WORKING IN THE PORT OF TARRAGONA

Do you want to work with us?

The Port of Tarragona’s website brings together the various public announcements, job opportunities and vacancies for the Port community in the ‘Work with us’ section. If there is no vacancy available that fits your profile at the time of your consultation, you can use the application to send your CV to apply for a job with the Port authority.

Work with us

There are several job opportunities related to the Port Authority and the Port of Tarragona and its community
+ info

 

DIRECTORY OF COMPANIES

Who we work with?

We have a registry of companies available, where you can find the contact information for the various companies working in the Port of Tarragona, arranged according to their activity: shipping agents, stevedores/dockers, forwarding agents, etc.

Port Community

 Check the list
+ info

 

REGULAR SHIPPING LINES

Which regular lines do we have?

The Port of Tarragona is working hard to expand the connections on an international scale. More than fifty countries and dozens of shipping lines around the world make up the scheduled lines offered at this Port.

Regular Lines

From the Port to the world
+ info

 

TARIFFS AND CHARGES

Where can you consult the current tariffs and charges?

There are several procedures, operations and services involving the clearance, payment and/or charging of certain amounts.

Tariffs and Charges

Read about the charges and tariffs
+ info

PLEASURE CRAFT

Where can pleasure craft be moored?

There are two places designed for mooring pleasure craft. If the vessel has a length of no more than 12 metres, your mooring point is the Nàutic Tarragona marina. On the other hand, if the craft exceeds 12 metres in length, the mooring facilities are located at Port Tarraco.

Coast Dock Marina

Port Tarraco
+ info
 

Leisure Port

Nàutic Tarragona
+ info
 

Where can you carry out administrative procedures of these crafts?

The Harbourmaster is the body which carries out the administrative functions of vessel registration, and the issuing and renewing of qualifications, certificates and cards authorising professionals to work in the Merchant Navy, in addition to many other functions related to the Merchant Navy or fishing boats. 
 

ACCESSING OR VISITING THE PORT

How can you access to the Port zone?

The Port’s access points are restricted with security control points. It is therefore necessary to obtain the relevant accreditation for entering the Port zone. These permissions are managed by the Accreditation Centre, which issues and authorises access to the Port zone. Contact phone: 977 23 04 56. 

If you are carriers that load or unload goods with a marine origin or destination, you must consult the SIP regulations, or you can contact the centre via This email address is being protected from spambots. You need JavaScript enabled to view it.. If you are not, but you are staff members working for companies with a work centre in the Port zone; supply companies and auxiliary companies of Port activity; companies that transport consumables, supplies, etc. for use and consumption in the Port zone; or public bodies and institutions with competences in the Port, you must either consult the SAP accreditation regulations or contact the centre via This email address is being protected from spambots. You need JavaScript enabled to view it.

Accreditations Office

Find out about the Port accreditation system
+ info
  

Are you members of a cultural institution, association or teaching centre, and would you like to arrange a recreational or cultural visit in our Port?

Cultural institutions, associations or teaching centres can arrange an educational visit through the Port of Tarragona Museum. The Museum's Education Service is in charge of providing information about the different aspects in the daily activity of a commercial, recreational and fishing port like that of Tarragona. Visitors can also enjoy a visit in a motor launch to the Port of Tarragona harbour, in addition to other programmed leisure and/or public family activities, which can be consulted in the cultural agenda of the Moll de Costa (cultural Port's brand). These can all be arranged either via This email address is being protected from spambots. You need JavaScript enabled to view it. or by telephoning + 34 977 259 400 on Extensions 4422 and 4411.

Port Museum

Visit the Museum and learn about its activities
+ info
 

Are you master's degree and/or higher education students and would like to arrange a technical visit to the facilities of the Port of Tarragona?

Please contact the Customer Service of the Port of Tarragona, and we will be pleased to be able to arrange this visit if you satisfy the conditions stipulated for exceptional visits.

Contact the SAC / Customer Service

Please fill in the digital form, and you will be contacted as soon as possible.
+ info
 

TRAVEL

How do you process an invitation letter to travel abroad?

These permits and procedures are handled by the National Police force. For this procedure in particular, you should consult the Tarragona Offices of the Provincial Police Station (Dependencias de la Comisaría Provincial de Tarragona) which are in Passeig del Gremi de Marejants (Moll de Costa), Dock Shed No.3. Get more information at (+34)  977 248 609.

Delegació del Govern d'Estrangeria (Government Office of Foreign Affairs)

For further information and other procedures, please consult this website
+ info
  

How can I get vaccination shots for visiting foreign countries?

All the information relating to vaccination for certain international travel destinations is handled by the Ministry of Health; specifically Health Abroad. Its offices in Tarragona are in Plaça Imperial Tarraco, No. 4, 3rd floor. The telephone numbers for advance appointments are:  977 999 080 and  977 084 088.

Assistance for Travellers

You will find further information on their website 
+ info
 

Where should you go if you have to travel with pets from the Port of Tarragona?

Transport of pets is governed by health rules in order to ensure their health and that of people. The Ministry of Agriculture, Fisheries, Food and the Environment establishes animal health legislation. If your pet is within the accepted parameters, and you have to travel from the Port of Tarragona, you can obtain the authorisation to do so by consulting the Instal·lacions Frontereres de Control Sanitari de Mercaderies - IFCSM (Border Facilities for Health Control of Goods), which you will find in the PIF (BIP) building, located on the Moll d'Andalusia dock of the Port of Tarragona. You can consult them in person or by telephone (+34) on: 977 999 014, 977 999 015 and 977 999 016.  You also can send an e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it..

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See the related procedure and facilities
+ info
 

Animal Health Regulations

Ministry of Agriculture, Fisheries, Food and the Environment
+ info
 

OTHER ADMINISTRATIVE PROCEDURES

How can I consult the Port Police?

You should consult the Support Office of the Port Police, located near of Reus dock access.You can do so by sending an e-mail message to This email address is being protected from spambots. You need JavaScript enabled to view it.; by telephoning on 977259450, or by going in person to the Oficina de Suport (Support Office), located in Trafalgar Street, (no number), Tarragona.

Port Security

The Port Police are responsible for matters of security and Port-City relations 
+ info